Privacy notice

What Chapter Plan does

Chapter Plan reads the emails about your house move and turns them into your team, your progress and your tasks. It's for people aged 18 and over.

What we collect

Your account: your email address and name. If you sign in with Microsoft, they come from your Microsoft account.

What you tell us: your move's details, such as addresses, whether you have a mortgage, and your team.

App passwords: if you connect Gmail, iCloud, Yahoo or AOL, you make an app password for Chapter Plan in your email account. We keep it encrypted, only our server can read it, and it's never shown again. Disconnecting, deleting your account, or deleting the app password in your email account's settings ends our access.

Sign in with Google: if you connect Gmail this way, Google gives Chapter Plan read-only access to your Gmail. We keep Google's key for it encrypted, only our server can read it, and it's never shown. Disconnecting, deleting your account, or removing Chapter Plan in your Google Account's settings ends our access.

VIP access: if you ask for VIP access, we keep your Gmail address and mobile number. We only use your number to text you the link once you're added. Deleting your account removes both.

Your emails: when you connect Outlook, the app has read-only access to your mailbox. It can't send, delete or move anything. It searches from the date you say your move started and keeps copies of the emails that look relevant to your move, including their text. Attachments are read as names only.

What the AI works out from them: your team, tasks, progress and summaries.

Problems you report: what you write on the Something's broken page, and your check report if you choose to share it.

Who your data goes to

Anthropic: your move's emails are sent to Claude, Anthropic's AI, to work out your team, progress and tasks. We only do this after you've given permission. Anthropic doesn't use this data to train its models. It deletes it within 30 days, unless it's needed for longer to enforce its usage rules or by law.

Base44: hosts the app, your login and the saved data. If you press the button that suggests figures for a task, the relevant emails are sent to Base44's AI service instead of Claude.

Microsoft: provides your emails when you connect Outlook.

Google: provides your emails when you connect Gmail, by an app password or by signing in with Google.

These companies may process data outside the UK, including in the United States. We don't sell your data or use it for advertising.

Who can see it

Your emails and what's worked out from them are private to your account. To fix problems, the person who runs Chapter Plan can see your email address and name, your move's name and stage, how much AI you've used, the corrections you make (such as a progress step you changed), and any errors. They can't see your emails unless you choose to share them, for example by ticking Share my check report when you report a problem.

Why we use it

We use your data to provide the service you've asked for. We send your emails to the AI because you've given permission.

How long we keep it

We keep your data until you delete your account. Press Delete my account in Settings to remove your moves, the saved copies of your emails and your Outlook connection straight away. Your login is then kept in a deleted state for 30 days before it's permanently removed.

Your choices and rights

You can withdraw permission for the AI at any time by disconnecting Outlook on the Connect email page. New emails then won't be read.

You have the right to see, correct, move or delete your data, and to object to how it's used. Contact us at the address below to ask.

If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Contact us

chapterplan@hotmail.com